Shipping policy

• $8 Flat Rate shipping within the US (lower 48).
• FREE SHIPPING on orders over $75 (where applicable).

This Returns, Cancellations, and Shipping Policy explains our users’ (“you” or “your”) options for returns or cancellations and North Brands LLC shipping processes (“we”, “us,” “our,” or the “Company”). 

By making a purchase through the Company’s website, services, features, tools, or resources, you agree to the terms of this Returns, Cancellations and Shipping Policy and our Terms of Use.

Order Processing & Lead-Times

The Company shall make best efforts to process and fulfill all orders within 1-2 business days of order placement. Delivery time depends on the final destination and typically takes 3-5 business days from the time of fulfillment. Stock and availability are subject to change without notice. Our business hours are Monday to Friday, 8am – 4pm CST. We are closed on Federal Holidays. Please note that we are not open on weekends (Saturdays and Sundays).

Please note that delays might occur with your order and may show no movement until they reach your local delivery hub, so we recommend to wait patiently for up to 3 business days for tracking to update once you have received a tracking email. You may contact your local delivery carrier for updates on its regular mailing services.

Please ensure your address and contact information entered are accurate at the time your order is placed as any failed delivery attempts and returned shipments will deem your order as non-refundable and no exceptions will be accepted.

No changes can be made to the information provided for an order after it has been shipped and marked fulfilled. If any information provided is incorrect or needs to be changed.

For any questions or concerns, please contact Customer Support at hello@northcanna.com.

Carriers

Depending on the category of the product, shipping methods may vary between services from the United States Postal Service (“USPS”) and United Parcel Service (“UPS”).

State Restrictions

Currently, we only ship domestically within the lower 48 United States, where allowed.

North Brands LLC abides by all federal and applicable state laws, which means we may not be able to ship our product(s) to your State, depending on your State’s current laws governing hemp-derived THC.  

As the regulations and compliance factors of the sector change, we reserve the right to modify this policy from time to time and will mark new versions with a corresponding effective date. We recommend that you visit the Returns, Cancellations, and Shipping Policy page on this website regularly to review any changes to our practices. Your continued purchase from the Company website constitutes your agreement to our then-current Returns, Cancellations, and Shipping Policy.

Cancellations

Please contact the Help Desk at hello@northcanna.com for assistance. Any order that has been shipped and/or marked as fulfilled will not be able to be canceled.  

Refund, Exchanges, or Returns 

We do not accept any refunds, exchanges, or returns. All sales are final. Items returned will not be accepted for credit for any reason whatsoever.

For any returned packages due to multiple failed delivery signature attempts, we reserve the right to deduct the original shipping cost upon refund. 

In the event of ordering incorrectly, please contact Customer Support at hello@northcanna.com immediately to resolve any issues. The Company reserves the right to determine, in its sole discretion, if changes to incorrect orders can be made. 

Once your order has been shipped and marked as fulfilled, no changes can be made for any reason.

Replacement

If an order arrives incorrectly and the ordered product is not as described, you must notify Customer Support within 14 days of the receipt of your shipment with your order confirmation number, images of the items received, and the issues you’re experiencing. Upon review, if we determine the items are damaged, the order is missing items, or the order contains incorrect items from your original order, we will send replacement items, subject to the Order Processing provisions above.

*None of our products contain THC-A or Delta-8. Nor do we ship any THC-A or Delta-8 containing products.*